At MediQore, we do things a little differently than most, and that’s something we take immense pride in. What sets us apart is our sole focus. We are the only organization in the market that exclusively provides remote application support to the healthcare information technology sector. This singular purpose of our business model has many advantages, especially over the traditional consultancy approach.
Most consulting firms do attempt to offer some variation of this service, but they struggle to do so at an affordable cost. This is because, in the end, their services are based on hourly rates and adding additional resources to your account in an effort to increase their bottom line. This “nickel and diming” often continues until you can no longer afford the service they were originally hired to provide.
We are disrupting that conventional approach by providing a true “service” that is not based on hourly rates or constant upsell. Instead, we strive to provide reliable application support services for an affordable, single fixed fee. Our approach is more effective, and therefore doesn’t need to rely on tricks like staff augmentation, boosted hourly rates or stacks of fluffed up profiles. When you work with us, you know exactly what you’ll be getting, and how much it will cost. In fact, the goal of our client relationships is to create efficiencies in order to provide you more and charge you less.
“I have spent nearly 20 years in the management of application support services to the healthcare marketplace. During that time, I grew weary of watching consulting firms provide this service primarily to allow them to upsell the client more expensive and often unrelated hourly services. I knew there had to be a better way, and MediQore is proving that there is.”– Ken Roderman, CEO
Another one of the advantages to our service is flexibility. Unlike larger consulting firms, we do not rely on complicated, long-term commitment agreements. We believe you should keep a client because they appreciate the service you provide them, not because they are locked into a contract.
We also find it valuable to collaborate with our clients to develop a truly unique solution for each individual situation, as part of what we call our ‘right size approach’. By right sizing, I mean that we don’t simply assign a group of individuals to support a client for the next year and a half and leave it at that. We continuously leverage our team of experts and right size them, cross utilizing and cross training people across multiple engagements. In doing so, we’re able to increase our productivity and decrease your costs.
As part of our process, we provide you with Quarterly Reports, so you can see on a regular basis exactly what we have accomplished for you. The purpose of these quarterly updates is to keep you fully apprised as to the status of our support efforts and to make certain we are keeping open lines of communication in order to improve that support. That means we not only focus on our accomplishments, but also on areas where we can do better. Our entire process is an ‘open book’, as these reports delve into areas including ticket remediation, SLA attainment and customer satisfaction. We also use these meetings to jointly review current staffing levels and look for any areas of possible reduction or improvement. This way, you know exactly where and how your dollars are being spent, and adjustments can be made in a timely manner.
As you can see, we take our mission of “Driven by service, powered by people,” very seriously, and have interwoven it into every aspect of how we do business. Ultimately, it is this people-first priority that makes us unique, and gives us our advantage. You can learn more about the MediQore approach here.