Holistic Support for Holistic Care
The MediQore Solutions approach to application support is actually quite innovative. Many of our competitors think of this type of work as an ‘extra’ or ‘add-on’, often tacked on as an afterthought to the consultative services they may already be providing a client. However, at MediQore, our singular focus is healthcare application support, which allows us to take a clear and holistic approach to providing this important service. While the way in which we deliver and price the service is simple, our sole purpose is to solve the complex application support challenges faced by healthcare systems every day, and to do so in the most efficient and affordable way possible. Our unique process is based on multiple complicated processes that have been developed and optimized over the years through work we have done for a number of clients.
By combining this holistic approach with our specific industry and application knowledge, we can adapt to meet any client’s individual needs, all while successfully supporting a wide variety of applications, including Cerner, eCW, Allscripts, Siemens Invision, GE Centricity, Epic and more.
Legacy vs. Production
MediQore is most often thought of in the legacy environment, where we help our clients by coming in and taking over the support of an application a client is transitioning away from. However, this transition period doesn’t mean that application requires any less attention. For those involved in the day-to-day operations of a hospital, such as a nurse in a unit, that “legacy” application is still very much the production system and should be treated as such. So, to us, there isn’t really such a thing as legacy, until maybe those last six months or so before that application is actually turned off to make the final switch to the new one.
However, MediQore’s service model can be utilized in a number of additional ways. From a production standpoint, we can be brought in to solve a specific staffing shortage, particularly during application optimizations or upgrades. We’re able to offset some of the staff’s current responsibilities and tasks to free them up to focus on and participate in a large upgrade or optimization. While legacy support is certainly top of mind in this sector, there’s a lot of opportunities and potential for MediQore to step in in the production environment just as readily.
Hire that Babysitter
In another recent blog post, I related hiring an application support team to hiring a lawn care service. Another analogy I like to use has to do with describing how clients are often happy to hand us the legacy applications, but not the production. It’s like the production application is their firstborn child, and they’re a little hesitant to call a babysitter, but the legacy support is like their second child. As most people who’ve had multiple children can tell you, it tends to be much easier to call in a babysitter by the second child, because you’re ready for a break and just happy to get out of the house for a while.
I would make the argument that there really isn’t a difference between the two. In terms of leveragability, for example, it often doesn’t make sense for a hospital to try to hire a full forty hours of exactly one specific person for one specific application-related task. Instead, hospitals end up trading those individuals, with a person leaving one facility to go work for another facility for ten dollars more an hour. This is the exact type of situation we’re built to alleviate.
So, I’d like to encourage health systems to see MediQore as a partner, not just in the legacy environment, but in production as well, where we can efficiently leverage the expertise needed on any particular day for any particular opportunity. This is what it means to us to provide a holistic approach to our service in healthcare application support.